Ahoy, welcome to the Jolla Shop!!

Here you can buy and download Sailfish X, Jolla’s officially supported version of Sailfish OS for selected devices.

With Sailfish X you can get an alternative, secure and smooth mobile OS experience into a high quality device. Sailfish X is currently available for the Sony Xperia™ 10 III, Xperia 10 II, Xperia 10 and 10 Plus, Xperia XA2, XA2 Plus and XA2 Ultra, and Xperia X, as well as for the Planet Computers Gemini PDA.

You can also choose to start your Sailfish OS trial with the Sailfish X Free version, and purchase and install the commercial components easily later.

What you get

Availability

Sailfish X is currently available in the countries of the European Union, UK, Norway and Switzerland ("Authorized Countries") and the use of our website and services to purchase Sailfish X outside of the Authorized Countries is prohibited.

Instructions and support

Installation instructions for Windows, Linux and Mac can be found here. Help and discussions happen in the Sailfish Forum.

Frequently asked questions

Here are some of the most asked questions. If you do not find the answer here, please check the announcement for introducing Sailfish X or join the discussion in forum.sailfishos.org.

1. Why is it called Sailfish X?

Sailfish X is Jolla’s community program where our vision is to offer Sailfish OS solution available as downloadable solution for all the fans to enjoy in their preferred device. Currently the program officially supports a number Sony Xperia product range models and Planet Computers’ popular Gemini PDA pocket computer. Within the Sailfish X program you will always get the latest officially supported Sailfish OS version to your device, currently Sailfish 4.

2. Why do you charge 49.90€ or 29.90€ for it?

With the price you get a fully supported commercial version of Sailfish OS that includes commercial components like Android App Support, and MS Exchange support for your Xperia device. You also get support and updates for your OS from Jolla, and you can support the Sailfish OS development. The Gemini PDA version does not include Android App Support. Jolla has invested a lot of time and money for the development of Sailfish OS. Supporting a release officially is also a significant cost and there are licensing costs that Jolla needs to cover when distributing commercial components of Sailfish OS.

3. What is Sailfish X Free?

Sailfish X Free is a trial version of Sailfish OS for Sony Xperia 10 III, Xperia 10 II, Xperia 10, Xperia 10 Plus, Xperia X, XA2, XA2 Plus, XA2 Ultra, and Gemini PDA. You can download it free of charge to your device, and start experiencing Sailfish OS.

4. Which devices is Sailfish X available for?

Sailfish X is currently available for Sony Xperia 10 III, Xperia 10 II, Xperia 10, Xperia 10 Plus, single and dual-SIM variants of Sony Xperia XA2, Xperia XA2 Plus, Xperia XA2 Ultra, Sony Xperia X, and Gemini PDA. See the related device model numbers from here.

5. How long is the Sailfish X licence valid?

The Sailfish X software package contains software updates and customer service as long as the device is supported.

6. What computers can I use to download and install Sailfish X to my device?

Sailfish X can be installed on your device using a Linux, Windows or a Mac OS powered computer.

7. Why can’t I use a carrier locked device for this purpose? I have a device, which was originally locked, can I use it?

Unfortunately, Sony does not support unlocking bootloader to install alternative operating systems for devices that have been carrier locked, even after carrier lock has been removed.

8. Can I move my Sailfish X from my old Xperia to a new device or do I need to purchase a new licence?

You will need to buy the Sailfish X software licence per each device you use. Sailfish X software licence is dedicated to one device and it can’t be transferred to another device.

If your device gets broken or is stolen and you want to transfer your licence to another similar device, please connect with our customer care through Zendesk and we’re happy to help you out.

9. If I buy a used Xperia device with Sailfish X already installed, can I use it with my own Jolla Account?

You can use the device with Sailfish OS, but without the commercial content requiring a licence. If you want to have the full experience you need to purchase a new licence.

10. Are you looking into expanding the availability? I live in a country, which is not on the list.

Yes, we are in the process of expanding the sales beyond the initial list of countries. We have re-launched Sailfish X sales in the UK in December 2021 and are working on to follow-up with more countries. Stay tuned for updates!

11. The Android App Support of Xperia X is based on version 4.4.4 now. Will you update the Android App Support of Xperia X devices?

The Sony Xperia X device has been the pilot and the flagship for the Sailfish X program. It has now been several years since the first release of Sailfish X for Sony Xperia X and we’ve released many software updates supporting it up until now, and with more to come in the future.

Support for new device options is a constant request from Sailfish X program users. Adding new devices to the Sailfish X portfolio comes with a cumulative maintenance cost. This has resulted in a decision that we won’t be upgrading the Android app support to Android 8.1 on the Xperia X, or other older generation devices like the Jolla C.

We simply don’t have the necessary resources to do it justice given the older hardware and several additional HW adaptation versions needed to support them now and in future.

12. Should I post my questions and requests on Sailfish OS Forum or to Jolla Care (Zendesk)?

The forum, forum.sailfishos.org, should be the main channel for bug reports as the posts here are visible to everyone. This gives us in Jolla a better understanding of how common or wide-spread various problems/bugs/nuisances are, or how badly-wanted the new features proposed by the community are. And more than that, there are plenty of talented software experts willing to help you out from the trouble. In other words, the Forum is for technical problems. Please check that you would not file a duplicate post (while doing this you might already find an answer to your question).

On the other hand, Jolla Customer Care (“Care”, based on the Zendesk tool) keeps the posts private. If you need privacy and/or prefer instructions in plain English (hopefully) then Care could be your choice. But note that Care has very limited resources, so getting a reply may take time. Also, Care is trying to avoid the answers requiring the command line interface – the help is rather based on the phone GUI, guidance and best practices. All issues of EU customers related to access rights, licences and payments belong to Jolla Care. However, our merchant partner FastSpring is the seller and handles the licence and payment issues of the customers living in the UK.

13. Should I post my questions and requests on my purchase transaction of Sailfish OS to Jolla or FastSpring support?

If you are from the United Kingdom your purchase from Jolla shop was forwarded to FastSpring and you should contact FastSpring about issues in the transaction. Otherwise you should contact Jolla support.​

14. How long is the Jolla Xmas 2021 "Buy one get one free" campaign voucher valid?

The free Sailfish X licence voucher code gives you 100% discount of a Sailfish X licence for any supported device. The voucher is valid until 2022-June-30. You can give the code to someone else if you do not wish to use it yourself. Please remember that upon exercising the voucher code one must be logged in with the Jolla account which gets the licence.