Return Policy

For your convenience and satisfaction, you may return merchandise you purchase on jolla.com within 14 days of receiving your order.

To request a return please submit a ticket here.

Please indicate clearly in the subject and body of the message “RETURN”, providing any relevant information including order number, purchase date and payment method utilized.

Keep in mind that we accept returns only from the ship-to countries supported by the Jolla online shop. Once we receive your request, we will then provide you with further instructions on how to proceed. Return shipping costs for the Jolla smartphone orders will be covered by Jolla.


NOTE: Should your product experience an alleged defect please refer to the Jolla Warranty Policy here. For quality claims related to the third party accessories purchased at the Jolla Online Shop, please contact the respective manufacturers directly. The Jolla 14-day Return Policy does not affect your statutory rights as a consumer.